Hospitality Support Services
Professional, Behind-the-Scenes Excellence for Seamless Guest Experiences
When it comes to hospitality, the tiniest details make big differences and at Crown and Compass, we handle them all. Our remote hospitality support services are tailored for businesses that expect nothing less than excellence.
Whether you manage a boutique hotel, a luxury rental property, or a hospitality group in need of administrative reinforcement, we’re here to help you deliver unforgettable experiences with smooth operations behind the scenes.
Whether you manage a boutique hotel, a luxury rental property, or a hospitality group in need of administrative reinforcement, we’re here to help you deliver unforgettable experiences with smooth operations behind the scenes.
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Our Core Hospitality Services
Guest Coordination and Concierge Services
Your guests deserve prompt, courteous, and professional attention, no matter the time of day. Our team handles remote guest communications, special requests, local arrangements, and last-minute changes with poise and speed.
Whether it’s scheduling a car service or responding to guest inquiries, we ensure every interaction reflects your brand’s standard of excellence.
Whether it’s scheduling a car service or responding to guest inquiries, we ensure every interaction reflects your brand’s standard of excellence.
Event Planning Assistance
Planning a corporate retreat or private event? We assist with organizing logistics, liaising with vendors, maintaining checklists, and ensuring your event plans stay on track.
From initial concepts to post-event wrap-up, we support your team with the behind-the-scenes help they need to execute memorable experiences.
From initial concepts to post-event wrap-up, we support your team with the behind-the-scenes help they need to execute memorable experiences.
Staff Scheduling and Logistics
The backbone of every successful hospitality business is its team. We take the guesswork and manual effort out of scheduling with smart, remote support that handles shift planning, staff availability tracking, and last-minute changes. You get the people you need, where you need them, without any chaos.
Remote Front Desk Support
Need extra coverage for inquiries, check-ins, or after-hours calls? Our remote front desk assistants provide a seamless experience for your guests.
With professional, friendly communication, we act as an extension of your brand and help you stay responsive even during peak times or off-hours.
With professional, friendly communication, we act as an extension of your brand and help you stay responsive even during peak times or off-hours.
Reservation and Booking Management
Double bookings and missed confirmations are a thing of the past. We manage your reservation systems, sync calendars, confirm guest details, and follow up to ensure every guest receives timely and accurate information.
Whether you're using hotel booking platforms or property management systems, we adapt to your tools with ease.
Whether you're using hotel booking platforms or property management systems, we adapt to your tools with ease.
Back-Office Operations and Customer Satisfaction Follow-ups
Your team can focus on guests while we handle the rest. From updating records to sending personalized thank-you messages, we keep your brand organized and responsive.
Our team supports you with after-stay communications, reviews management, and operational reporting to help you improve and retain guest satisfaction.
Enjoy our back-office support that helps you keep guests coming back.
Crown and Compass has been an extension of our team. Their marketing insights helped us triple our leads in three months.